Damage & Replacement Policy

We're so sorry if your GildedTail box arrived damaged.

We take great care in designing, packaging, and shipping every special edition book and merchandise item. However, despite our best efforts, damage can occasionally occur during production or transit.

This policy explains how we review damage claims and process replacements so we can resolve issues as quickly and fairly as possible.

Reporting Damage

All damage and replacement requests must be submitted within 14 days of your package being marked as delivered by the shipping carrier.

Claims submitted after this period may not be eligible for review or replacement.

To submit a claim, please provide:

Photographs of the damaged item
Photographs of the shipping box
Photographs of all packaging materials
Your order number

Failure to provide photographs may delay or prevent claim approval.

What Qualifies as Damage

The following may qualify for a replacement review:

✅ Scratches larger than 2 cm on the front cover, back cover, or spine

✅ Tears or rips larger than 2 cm on interior pages

✅ Dents or crushed corners larger than 1 cm

✅ Bent pages

✅ Water damage

✅ Foil, cover design, or printed edge misalignment that is 5 mm or more from the intended placement

✅ Missing author signature on books advertised as signed

✅ Extremely blurred printed edges

✅ Major printing imperfections, including ink blots larger than 1 cm

✅ Missing merchandise items

✅ Merchandise that arrives broken or unusable due to shipping damage

What Does Not Qualify as Damage

The following are generally considered normal manufacturing or handling variations and do not qualify for replacement:

❌ Minor cover, spine, edge, or foil misalignment

❌ Minor imperfections on printed edges, including faint scratches, tiny white spots, or small print inconsistencies

❌ Minor corner wear

❌ Minor creases or folds on the spine

❌ Ink bleed-through

❌ Slightly blurry printed edges

❌ Wavy pages

❌ Minor interior imperfections

❌ Minor binding imperfections

❌ Small dents, scuffs, or cosmetic imperfections that do not affect readability or display

Please note that these lists are not exhaustive. Each claim is reviewed individually by our team.

Replacement Process

If your claim is approved, GildedTail will determine the most appropriate resolution, which may include:

Replacement of the damaged item
Replacement of the entire book
Replacement merchandise
Store credit (when replacements are unavailable)

Replacement availability is not guaranteed and is subject to inventory levels.

International Shipping

At this time, GildedTail ships within the United States only.

We hope to expand internationally in the future and will share updates as they become available.

Questions?

If you believe your item qualifies as damage but are unsure based on the examples above, please contact our team through our Contact Us page.

We are always happy to review your concerns and help find the best solution.

🖤📚🐾

GildedTail
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