Refunds and Return Policies

gildedtail.com

Last Updated: June 13, 2026

This Refund and Return Policy ("Policy") applies to all subscription boxes and products purchased from Gilded Tail, Inc. ("GildedTail," "we," "us," or "our") through gildedtail.com (the "Site"). By placing an order, you agree to this Policy.

1. General Policy

ALL SALES OF SUBSCRIPTION BOXES ARE FINAL. DUE TO THE CURATED AND PERISHABLE NATURE OF OUR SUBSCRIPTION BOX CONTENTS, WE DO NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR SUBSCRIPTION BOXES THAT HAVE BEEN SHIPPED, EXCEPT AS SPECIFICALLY DESCRIBED BELOW.

This no-refund policy applies to all subscription plans and one-time purchases of subscription boxes. By placing an order, you acknowledge and agree to this policy.

2. Damaged, Defective, or Missing Items

If you receive a box that is damaged during shipping, contains defective items, or is missing items, please contact us within seven (7) days of delivery at [hello@gildedtail.com. We will work with you to resolve the issue, which may include:

Replacement of the damaged or defective item(s), subject to availability.
A store credit for the value of the damaged, defective, or missing item(s).
In our sole discretion, a partial or full refund for the affected box.

We may require photographic evidence of damage or defects before processing a claim. We reserve the right to determine the appropriate remedy in each case.

For the avoidance of doubt, Gilded Tail’s willingness to accept and process damage claims under this Section 2 is provided as a customer service accommodation and shall not be construed as an admission of liability, fault, or responsibility for any damage, defect, injury, or incident. All products included in subscription boxes are subject to the Product Disclaimer and Assumption of Risk provisions set forth in the Subscription Terms and Conditions and the Website Terms of Service.

3. Non-Delivery

If your box is not delivered within seven (7) business days of the estimated delivery date, please contact us. We will investigate with the shipping carrier and, if the box is confirmed lost, we will reship a replacement box or, at our option, issue a refund or store credit.

4. Cancellation Refunds

If you cancel your subscription, you will not receive a refund for any box that has already been charged to your payment method. Cancellation stops future charges only. Please refer to our Subscription Terms and Conditions for details on the cancellation process.

5. Billing Errors

If you believe you have been charged in error (e.g., double-charged, charged after cancellation), please contact us within thirty (30) days of the charge. We will investigate and, if we confirm a billing error, issue a full refund for the erroneous charge.

6. Chargebacks

If you dispute a charge with your credit card company or bank (a "chargeback") without first contacting us, we reserve the right to suspend or terminate your account. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

7. Gift Subscriptions

Gift subscriptions are non-refundable once purchased. If the gift recipient does not redeem the gift subscription within the applicable redemption period, please contact us to discuss options.

8. Contact Us

For all refund, return, or billing inquiries, please contact us at:

GildedTail, Corporation.

hello@gildedtail.com